Patient Safety

Our Commitment to Health & Safety

As always, our practice takes every precaution to keep patients and staff safe and healthy. While our oral surgeon and team have always adhered to and exceeded the standards for decontamination set by OSHA, we are going one step further and incorporating the latest CDC guidelines.

The Measures We Are Taking To Protect Our Patients

• We ask you to keep the following in mind prior to and during your appointment: We will schedule patients to limit the number of individuals in our lobby and office at any given time. We will also be staggering appointments to allow for proper sanitization after each patient visit.
• All patients will be screened leading up to their appointment. We will complete a phone screening with recommended COVID-19 questionnaires at the time of scheduling and appointment confirmation. Patients will also fill out a form upon check-in to verify these questionnaires. All patients and everyone in their party must have their temperature taken, and they will be provided with hand sanitizer and be required to wear masks while in the practice.
• The waiting room is wiped down on a regular schedule after every patient check-in, especially high-traffic areas. The lobby, clipboards, pens and restroom, including all doorknobs or high traffic areas, are wiped down between each patient on a regular schedule throughout the day.
• Handwashing stations with antibacterial soap will be located in the restrooms, treatment rooms, sterilization area and lunchroom.
• While it is not possible to completely social distance during surgery, our team will all be wearing our proper PPE when in surgery. We ask patients to sit away from each other in the lobby and for rides to wait in the car if possible. We have removed some seating to promote social distancing, and our front office staff will verbally direct patients where to sit to encourage safe social distancing.
• Patients will be also required to use a mouthrinse prior to surgery. This ADA®-accepted, chlorine dioxide ultra-sensitive mouthrinse rapidly reduces the viral and bacterial load in the mouth and has also been shown to promote healing within the mouth.
• After surgery, patients will be re-masked and escorted to their car while another employee decontaminates the postoperative room the patient was previously in, per COVID-19 protocol.

How We Are Protecting the Safety of Our Staff

We are taking additional steps toward ensuring the safety of our staff.

• All team members will follow strict personal protective equipment protocols. All surgical staff will be required to wear N95 or KN95 masks, goggles and/or face shields, hair nets, and gloves, and our front office staff will wear masks at all times.
• Each staff member will be screened before their shift begins, using the same risk assessment questions we ask of our patients, and we will document their temperatures as well.

IMPORTANT MESSAGE TO PATIENTS: If you or someone in your household has a fever, cough or flu-like symptoms, please stay at home and do not come to the practice. We may request an online video consultation if you are displaying symptoms.

At True Oral, Facial & Dental Implant Surgery, we appreciate the ongoing support from our patients, referring providers, families and friends. Thank you for your patience and cooperation while these measures are put into effect.

For questions or clarification about our patient safety measures in Placerville and El Dorado Hills, California, please contact us. We will be happy to assist you and help schedule your appointment with Dr. Jason Straw.